Data Deletion Request
At CoParent Connect, we respect your privacy and give you full control over your personal data. You have the right to request the deletion of your account and all associated personal information at any time.
Option 1: In-App Account Deletion (Recommended)
The fastest and most secure way to delete your account and data is directly within the CoParent Connect mobile app:
Steps to delete in-app:
- Open the CoParent Connect app on your device.
- Navigate to the Profile or Settings tab.
- Tap on Account & Security.
- Scroll to the bottom and select Delete Account.
- Confirm the deletion by typing your confirmation if prompted.
Note: If you delete your account in-app, your active sessions, authentication records, and personal profile data are queued for permanent deletion immediately and removed from active databases within 30 days.
Option 2: Delete Data via Email Request
If you have already uninstalled the app or are unable to access your account, you can submit a manual deletion request. Please contact our support team from the email address associated with your CoParent Connect account:
- Email to: support@coparent-connect.com
- Subject: Data Deletion Request
- Please include: Your full name and the email address used to register the account.
Once we receive your request, we will verify your identity to protect your account security. After verification, your data will be permanently deleted within 30 days. We will send you an email confirmation once the process is complete.
What Data is Deleted?
Upon account deletion, the following data is permanently erased or anonymized:
- Account Credentials: Your email, profile name, and password/auth tokens.
- Associated Profiles: Any custom child profiles linked directly to your account.
- Devices & Tokens: Push notification tokens and active logins.
- Linked Family Spaces: If you are the only user in your family group, the entire family space is deleted. If another parent remains, they will continue to see shared expense history, but your identifying details (name, email, profile picture) will be removed or replaced with "Archived Parent."
Data Retention Exceptions
To comply with standard financial regulations and legal requirements, some transaction and payment data processed via Stripe may be retained for the minimum legally required duration under Stripe's standard merchant compliance guidelines.